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shamimalam13
Level 7

Heartbeat failed error on McAfee web gateway

Hi Team

We are getting Heartbeat failed error on web gateway.

Below is error message when we click on configuration and Domain name service.

" Connection to the server is not working correctly. Plz try to login again.

server response code: 401 Unauthorized "

error screen shot is attached.

Please can anyone advice what does it mean and how to rectify this issue ?

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2 Replies
McAfee Employee

Re: Heartbeat failed error on McAfee web gateway

Hi Shamin,

So this only happens when you click on Configuration > DNS? Nothing else?

I'd get a ticket opened on the issue, I'm curious if something else is going on. Please include a feedback when you open the ticket (do not post the feedback here).

Best Regards,

Jon

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McAfee Employee

Re: Heartbeat failed error on McAfee web gateway

Looking at your browser, you have multiple MWG's open at once. Are you sure the popup didnt occur because of another MWG?

Best Regards,

Jon

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