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DaveH99
Level 7
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Message 1 of 2

HTTP Status 403 Uploading Backup File

Hi, I'm hitting an error when attempting to upload a backup file to a new Web Gateway. v9.2.6 The dialogue box opens to upload a file and I can select the required object but immediately get an error with HTTP Status 403 - Forbidden error. I'm using the HTML5 GUI option and my GUI session is a local account with Super Admin role assigned. Any thoughts appreciated
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mkutrieba
McAfee Employee
McAfee Employee
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Message 2 of 2

Re: HTTP Status 403 Uploading Backup File

Hello,

I am restoring backups with HTML GUI almost daily and never faced this issue. I did a research in our DB and also could not found something. So I think it would be the best to reproduce the issue, create a feedback file as per below and open a SR with support that we can check for exact error message etc.

FEEDBACK FILE
1) Navigate to "Troubleshooting" > select the MWG you are testing on > "Feedback"
2) Keep the option "Pause running McAfee Web Gateway to create a backtrace (recommended)" enabled (this will NOT stop any service!)
3) Click the "Create Feedback File" button. This way we get your policy, configuration and debug information.
Via CLI:
# /opt/mwg/bin/feedback.sh -l 2

Regards,
Marcel Kutrieba
Technical Support Engineer

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