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wajeeh_r
Level 9

Go Daddy, credit card payment getting blocked DLP

Dear All,

I am using Web Gateway Appliance 7.3.2

Today I faced this problem, I purchased certificate for exchange server from godaddy, after I added the required item , next step was to fill in the credit card information, holder name , expiry etc. After all this when I clicked for payment, I got McAfee page where risk was showing in 'Green' means no issues with site but page getting blocked by DLP, this is not acceptable as it was genuine case, similary there are other sitesVerisign I am afraid if anybody else also try to buy certificate will face similar problem, Please guide how to fix this.

Feedback file is attached here with....

Kind Regards,

Wajeeh

File removed please open a service request as mentioned below. Mod

Message was edited to remove file with private details on 2/08/13 6:40:02 PM
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8 Replies
Regis
Level 12

Re: Go Daddy, credit card payment getting blocked DLP

Is it possible you've activated a policy that by its very design blocks credit card numbers from being part of any POST or GET requests?     I could see a well meaning PCI-audit driven shop doing just such a thing and causing this. 

I'd assume it'd prevent an awful lot of ecommerce from being initiated from employee workstations.

Caveat:  I did not open up your feedback as my own feedbacks depress me enough as is (and I personally would never post one for what it's worth--lots of info leakage to be had if not sanitized).  :-)

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asabban
Level 17

Re: Go Daddy, credit card payment getting blocked DLP

Hello,

Regis is right, you should not post a feedback to the community. I have contacted an moderator to remove the file.

The community exists to discuss and give ideas. This is not an official technical support resource, therefore most likely no-one will download the feedback, extract the policy and manually reviews what is configured. If this is what you are looking for you need to file a service request.

Best,

Andre

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Peacekeeper
Level 20

Re: Go Daddy, credit card payment getting blocked DLP

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exbrit
Level 21

Re: Go Daddy, credit card payment getting blocked DLP

Sorry, this was in the Moderation queue yesterday and I simply restored it as there was no explanation as to why it was there.    Thanks Tony.

.

Message was edited by: Ex_Brit on 02/08/13 8:20:07 EDT AM
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wajeeh_r
Level 9

Re: Go Daddy, credit card payment getting blocked DLP

Thanks for your advise, I will not post in future any thing not allowed to be posted.

Regards,

Wajeeh

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andyclements
Level 12

Re: Go Daddy, credit card payment getting blocked DLP

As Regis mentioned, you have a DLP rule that is blocking the post.  You may want to whitelist certain sites for DLP, or evaluate what rules you have in place.

The "Green" GTI rating is irrelevant in this case, it was only listed on the block page because the lookup was performed and the block page was configured to display the result.

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wajeeh_r
Level 9

Re: Go Daddy, credit card payment getting blocked DLP

Dear Andy,

The site itself is not getting blocked, still there is a need to add it to 'Whitelist' ? OR you mean to say it should be under 'whitelist' from DLP point of view ?

Regards,

Wajeeh

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andyclements
Level 12

Re: Go Daddy, credit card payment getting blocked DLP

I would whitelist it only for the DLP ruleset.  That way all other rules are still applied, you simply get around the one that is is giving unwanted positive hits.

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