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McAfee Employee mkutrieba
McAfee Employee
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Message 11 of 20

Re: Gmail repeatedly prompting for authentication

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Hello

You are welcome!

That is strange, but as I've mentioned I recommend to create a new service request.

I think a Feedback file, Rule Engine and Connection Tracing are needed for further and better troubleshooting.

Regards,

Marcel

McAfee Employee prasanthpavan
McAfee Employee
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Message 12 of 20

Re: Gmail repeatedly prompting for authentication

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hello mkutrieba,

Yes, i have raised a case to support and it was still going on with LOG collection and analyzing of logs. yet to receive the update.

Regards,

PRASANTH.

McAfee Employee mkutrieba
McAfee Employee
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Message 13 of 20

Re: Gmail repeatedly prompting for authentication

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Hello

Please let us know what caused the problem.

Then we can see this question as answered.

Regards,

Marcel

McAfee Employee prasanthpavan
McAfee Employee
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Message 14 of 20

Re: Gmail repeatedly prompting for authentication

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HI mkutrieba ,

Users accessing the internet normally, but suddenly from past few days we have observed that the gmail was prompting the authentication pop up, even after checking the remember credentials check box. I have seen this problem only with gmail and the authentication challenge comes form client6.google.com   PFA screen shot in the question.

McAfee Employee mkutrieba
McAfee Employee
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Message 15 of 20

Re: Gmail repeatedly prompting for authentication

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Hi

I'm sorry. My mail was misleading.

I wanted to write that you should let us know what the problem finally solved (not caused), once the support has resolved your SR.

So we would have the solution in here for the community and after that you could mark this question as answered.

So let's wait for the update of the support first.

Regards,

Marcel

McAfee Employee smasnizk
McAfee Employee
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Message 16 of 20

Re: Gmail repeatedly prompting for authentication

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In case you're not using default ruler set for authentication from library i would suggest you to test this. I can remember similar issue while using custom ruleset for authentication, not sure what the issue was at leased. Anyway default rule set worked fine and the issue was fixed immediately.

-Sergej

McAfee Employee prasanthpavan
McAfee Employee
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Message 17 of 20

Re: Gmail repeatedly prompting for authentication

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Hi

I am using the default rule set for authentication  (Explicit proxy authentication) and it is working for all authentication requests coming from http & https.

issue is only with the gmail.

McAfee Employee smasnizk
McAfee Employee
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Message 18 of 20

Re: Gmail repeatedly prompting for authentication

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OK, please verify you're not accidentally enabled this rule set for Response and/or Embedded Objects cycle. When this still not help please create new service request and provide a Feedback file, Rule Engine and Connection Tracing files for troubleshooting.

-Sergej

McAfee Employee prasanthpavan
McAfee Employee
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Message 19 of 20

Re: Gmail repeatedly prompting for authentication

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Hi smasnizk,,,

You are true, we have to use the default rule set with disabling the responses and embedded objects. It worked for me.

McAfee Employee prasanthpavan
McAfee Employee
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Message 20 of 20

Re: Gmail repeatedly prompting for authentication

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Hi Everyone & mkutrieba ,

Support recommended to Use the default authentication rule set on the MWG. And we ahve to  remove the Embedded Objects and response cycle because for Authentication only Request Cycle should be enabled.

Regards,

PRASANTH.

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