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nate.hall
Level 9

Getting License Error When Logging In To MWG

When I log into our MWG cluster I get the following error:

Error while collecting license information
basic failure while distributing message


Stack trace: com.scur.k.shared.exceptions.KClientServerException: Overall Status "STATUS_ERROR":generic error
Node "42049659-2FD8-9F14-C3D4-130676236609" reports STATUS_ERROR_INTERNAL:
basic failure while distributing message

at com.scur.k.app.communication.ServerRequest.callServerFunction(ServerRequest.java:364)
at com.scur.k.app.communication.ServerRequest.callServerFunction(ServerRequest.java:317)
at com.scur.k.app.communication.ServerRequest.getAllLicenseInformations(ServerRequest.java:751)
at com.scur.k.Globals.checkAppliances(Globals.java:827)
at com.scur.k.Globals.checkValidLicenses(Globals.java:766)
at com.scur.k.Globals.access$200(Globals.java:91)
at com.scur.k.Globals$5.doInBackground(Globals.java:738)
at com.scur.k.Globals$5.doInBackground(Globals.java:735)
at javax.swing.SwingWorker$1.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at javax.swing.SwingWorker.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.scur.k.shared.exceptions.KClientServerException: Overall Status "STATUS_ERROR":generic error
Node "42049659-2FD8-9F14-C3D4-130676236609" reports STATUS_ERROR_INTERNAL:
basic failure while distributing message

at com.scur.k.app.communication.ServerRequest.callServerFunction(ServerRequest.java:340)
... 14 more
Caused by: com.scur.k.shared.exceptions.KCoordinatorNodeException: Overall Status "STATUS_ERROR":generic error
Node "42049659-2FD8-9F14-C3D4-130676236609" reports STATUS_ERROR_INTERNAL:
basic failure while distributing message

at com.scur.k.server.ww.adapter.AdapterUtils.analyzeResponse(AdapterUtils.java:267)
at com.scur.k.server.ww.adapter.AbstractAdapter.fromCoordinator(AbstractAdapter.java:75)
at com.scur.k.server.ww.adapter.AbstractAdapter.send(AbstractAdapter.java:164)
at com.scur.k.server.ww.WwCommunicationManager.getLicenseInformation(WwCommunicationManager.java:282)
at com.scur.k.server.Konfigurator.getLicenseInformation(Konfigurator.java:809)
at com.scur.k.server.ServerFunctionHandler.processServerFunction(ServerFunctionHandler.java:550)
at com.scur.k.server.Request.doPost(Request.java:133)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.scur.k.server.filter.AuthenticationFilter.handleNeedsAuthentication(AuthenticationFilter.java:104)
at com.scur.k.server.filter.AuthenticationFilter.doFilterHttpServet(AuthenticationFilter.java:81)
at com.scur.k.server.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:68)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:879)
at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:600)
at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1703)
at java.lang.Thread.run(Thread.java:679)

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2 Replies
McAfee Employee

Re: Getting License Error When Logging In To MWG

This just indicates a general cluster communication issue, I would guess that there is a node that is out of sync.

Best,

Jon

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andyclements
Level 12

Re: Getting License Error When Logging In To MWG

Make sure that the time is the same on all systems.  If the time is different it will cause these issues.  It is recommended that you use an NTP server to keep everything in sync.

More than once I have seen issues where a firewall blocked connection to the NTP server and resulted in communication issues in the cluster.

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