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hmzgni
Level 8
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Message 11 of 16

Re: False Positive from McAfee-GW-Edition [urgent request]

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 Hi @smasnizk, thank you a lot for your quick response,

Here is our software installer with the version that contains the ANDI.exe false positive.
I m providing the software via our public FTP

ftp://ftp.technica-engineering.de/ANDi/SetupANDi_v0.15.0.exe 

@smasnizkcan you please investigate this with the support team? we hope you correct this issue soon.

thank you in advance

best regards
Hamza

hmzgni
Level 8
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Message 12 of 16

Re: False Positive from McAfee-GW-Edition [urgent request]

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@smasnizkis there any update about my issue, one of our clients is blocked by this issue

thank you in advance

smasnizk
McAfee Employee
McAfee Employee
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Message 13 of 16

Re: False Positive from McAfee-GW-Edition [urgent request]

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unfortunately did not hear back jet. I'm checking with our LABs team. Will keep you update.

Best Regards,
Sergej


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hmzgni
Level 8
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Message 14 of 16

Re: False Positive from McAfee-GW-Edition [urgent request]

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@smasnizkI hope they respond asap because we are really blocked and a lot of pressure is caused by this false positive

thank you again for your support

best regards

smasnizk
McAfee Employee
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Message 15 of 16

Re: False Positive from McAfee-GW-Edition [urgent request]

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Hi @hmzgni 

 

sorry for the delay it usually takes 1-2 days, unfortunately I escalated this to a wrong team initially. Now the adjustment is done for GAM as well and should be published within the next 24h.

 

Best Regards,
Sergej


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hmzgni
Level 8
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Message 16 of 16

Re: False Positive from McAfee-GW-Edition [urgent request]

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Hi @smasnizk  I appreciate that thank you a lot

it was nice to collaborate with you

best regards

Hamza.gani

Software test engineer

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