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False Positive: Inhouse File mistakenly detected

Filename: E-Marking.exe Engine: virustotal.com (Macfee-GW-Edition) Version: 4.0 Size: 3.71MB File Hash: 0c7ff694bd7328ac7c25ef23af340d8bc19004c9c8dfabcb832bfd39a23dc161 Virus Total Link: #https://www.virustotal.com/gui/file/0c7ff694bd7328ac7c25ef23af340d8bc19004c9c8dfabcb832bfd39a23dc161... We created this file, it is a marking tool for teachers and lecturers. BONO Resources Lewis Jessamin +263774025220
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McAfee Employee
McAfee Employee
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Re: False Positive: Inhouse File mistakenly detected

Hi 

I would request you to follow below KB62662 and open SR to keep track of this.
Team will analyze the file and perform the necessary update if required.

How to submit Web Gateway virus and antimalware samples for analysis
https://kc.mcafee.com/corporate/index?page=content&id=KB62662

Regards,

Nikhil

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Re: False Positive: Inhouse File mistakenly detected

Hi Niks

 

Unfortunately, I do not have a grant number. I therefore cannot create a SR. Is there another way, or is there a way you can forward all the information i have provided to the Mcafee GW team.  Remember the false positive is on Virus Total, this means i dont necessarily have to have a Grant Number to get a false positive from the Mcafee GW Engine.

Please help.

Lewis

 

 

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McAfee Employee
McAfee Employee
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Re: False Positive: Inhouse File mistakenly detected

Hi Lewis,

We will need an open SR to escalate it to Labs. I believe Customer Service can open an SR for you, using a temporary Grant# 
 
I belive you might be having MWG in network which is blocking this you can use MWG grant to open a SR.
 
Regards,
Nikhil 
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