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nsgmike
Level 7

Error message submission with out email

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I have some users who have limited internet access and no email clients on their workstations.

They receieve our error messages indicating sites are down or sites are blocked but if they want to verify that they have to call into our helpdesk. Where as users who have outlook have the option to send in the site review request  that self populates all the information our helpdesk needs to troubleshoot.

Is there a way to set up a submit button on the error page that does not use an email client??

Thanks

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eelsasser
Level 15

Re: Error message submission with out email

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On 7.x, you can do this according to this thread:

https://community.mcafee.com/message/165032

On 6.8, you cannot do it on the gateway itself. You would have to redirect to a form on a web server that can be programmed to send emails from the server itself.

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eelsasser
Level 15

Re: Error message submission with out email

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On 7.x, you can do this according to this thread:

https://community.mcafee.com/message/165032

On 6.8, you cannot do it on the gateway itself. You would have to redirect to a form on a web server that can be programmed to send emails from the server itself.

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nsgmike
Level 7

Re: Error message submission with out email

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thank you Eric

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