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dragonknight
Level 9

Error can't quick view in McAfee Web Reporter

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Hi all,

I have a problem !

I have a McAfee Web Gateway and McAfee WebReporter. They is working well.

But this morning:

Dashboard in McAfee web gateway notify " Cannot push '/opt/mwg/log/user-defined-logs/access.log/access1503020857.log' to 'http://172.27.6.4:9111/logloader/access1503020857-172.27.6.3.log"...

In Quick view of McAfee web reporter, it notify " Unable to connect to the report database and run reports, The report database is undergoing maintenance and is temporarily unavailable".

Please help me this problem!

Thanks and best regards,

DragonKnight.

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1 Solution

Accepted Solutions
haaris
Level 10

Re: Error can't quick view in McAfee Web Reporter

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Check your databse server,,,Since its not able to connect to database server its not able to retrieve any data ,

5 Replies
mbagheryan
Level 12

Re: Error can't quick view in McAfee Web Reporter

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Hi Dear,

Check the network and firewall from Web Reporter system and ping the Web Reporter system from Web Gateway too.

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Enjoy.

M.B.M

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haaris
Level 10

Re: Error can't quick view in McAfee Web Reporter

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Check your databse server,,,Since its not able to connect to database server its not able to retrieve any data ,

dshock
Level 9

Re: Error can't quick view in McAfee Web Reporter

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What database are you using? The on-box mysql or an external db like oracle, mssql, etc..

On both the WR and database servers, do you have adequate disk space?

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dragonknight
Level 9

Re: Error can't quick view in McAfee Web Reporter

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Hi all,

Thank you for support. This problem, because my hard driver is full

Thank you all

DragonKnight

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mbagheryan
Level 12

Re: Error can't quick view in McAfee Web Reporter

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There is one other important thing which is Rotate and push you have to make it modify too.

Also I am offering you to using web reporter on VM and also install it on "not C:\ Drive".

Enjoy.

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