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smokin
Level 7

Error Message: (14003) Internal antivirus filter error: timeout occurred while filtering

Hi,

I'm trying to download a large .zip which based on what I'm seeing through the dashboard takes about 2 hrs to scan (acceptable given the nature of the file).

However, at 3600 seconds (1hr) exactly I get the above error in the Progress Page. The engine continues to scan the file (judging by the CPU loading) for a further hour.

My question is this: Can the 1hr timeout for scans be increased? If so, where / how?

FYI running version 7.3.2

Thanks

Steve

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smokin
Level 7

Re: Error Message: (14003) Internal antivirus filter error: timeout occurred while filtering

Having raised a support call on this I've been told it's a hardcoded timeout

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