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gizmagis
Level 11

Downloading larger file - no progress bar

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Hi guys,

I tried to find out, but I obviously can't

One thing that is bothering me is downloading larger file, let's say 300mb. I can't see any progress bar and it's a little frustrating, espacially for others. I knwo that WG must scan this file, however I would really like to see some progres... is that possible ?

Regards,

Gregor

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1 Solution

Accepted Solutions
asabban
Level 17

Re: Downloading larger file - no progress bar

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Hi Gregor,

you can download multiple files at once, but you cannot use the same window/tab for doing so. Once the client stops to refreshing the progress page, the download will be cancelled. You have to leave the window with the download progress untouched until it is finished, but you can certainly open another one and continue browsing, or download a new file.

If users are confused I have two ideas:

- They can right click -> open in new tab when clicking a download link. You can go back to the previous tab and continue working

- Add a "new window" link to the Progress Page. I think in 6.x there was a link saying "if you want to continue browsing, click here", which opened a new window.

This seems to be missing, maybe that is confusing.

Best,

Andre

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4 Replies
McAfee Employee

Re: Downloading larger file - no progress bar

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It's called progress indication. There is a rule in the rule library of the product that you can drop into the rules. In case you have them already as part of your Default rule set, make sure to check the Common Rules. There should be one that is called Progress Indication, which includes progess pages and data trickling. Make sure the are enabled.

Michael

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gizmagis
Level 11

Re: Downloading larger file - no progress bar

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Hi Michael,

that's exactely what I was looking for, however there is a slight drawback... I can not download 2 files simultaneously, because first one is cancelled in the progress bar window...

Is it possible to fix that to ?

Tnx,

Gregor

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asabban
Level 17

Re: Downloading larger file - no progress bar

Jump to solution

Hi Gregor,

you can download multiple files at once, but you cannot use the same window/tab for doing so. Once the client stops to refreshing the progress page, the download will be cancelled. You have to leave the window with the download progress untouched until it is finished, but you can certainly open another one and continue browsing, or download a new file.

If users are confused I have two ideas:

- They can right click -> open in new tab when clicking a download link. You can go back to the previous tab and continue working

- Add a "new window" link to the Progress Page. I think in 6.x there was a link saying "if you want to continue browsing, click here", which opened a new window.

This seems to be missing, maybe that is confusing.

Best,

Andre

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gizmagis
Level 11

Re: Downloading larger file - no progress bar

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Thx man !

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