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SHIV
Level 7

Download in Progress Notification not happening on MWG 7

Hi

"Download in Progress" Notification not happening on Web Gateway 7.

Any one can you guide me how to get the notification on MWG 7

Below you can see  The Notification of Web Gateway 6 ( It is happening on MWG 6)

Quislex License002.jpg

Thanks,

Shiva

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19 Replies
nsgmike
Level 7

Re: Download in Progress Notification not happening on MWG 7

It could be turned off, check your rules. I believe its under progress pages

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asabban
Level 17

Re: Download in Progress Notification not happening on MWG 7

Assuming you are running the Default Rule Set you will find the Progress Page configuration in

Common Rules -> Progress Indication -> Progress Page

Please make sure this rule is not skipped somehow for the download you are not seeing it for.

Best,

Andre

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klara
Level 10

Re: Download in Progress Notification not happening on MWG 7

Hi Guys,

i'm having the same problem but only with page like hotmail, gmail, yahoo mail, every time i try to download a file, i can't see the progress page, and i know its passing through that rule because if i do right click on the link to download the file and open it in a new page a can see the progress page.

I got a support ticket with this issue, and i try to get a solution over here..

Thanks a lot for your support.

Keila Lara

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Re: Download in Progress Notification not happening on MWG 7

If it makes you feel any better, I'm having the same issue on 7.0.2.4.

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asabban
Level 17

Re: Download in Progress Notification not happening on MWG 7

Hello,

I assume the problem is somehow related to the way downloads are implemented on those Websites. I know we had issues in the past where downloads were called via a 0x0 pixel iframe, so the progress page was displayed within that (hidden) iframe, which obviously won´t work correctly in that case.

I think it may be required to use Data Trickling for those Web Sites. I assume Support will find a suitable workaround/solution for you.

Best,

Andre

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klara
Level 10

Re: Download in Progress Notification not happening on MWG 7

Hi asabban,

I didn´t get a workaround from support..  that's what i need.  I want to know if the development team is working on this issue??

Thanks for your support.

Productivityenhancer, do you have any workaround??  How do you do with your user when they try to get a file from hotmail o any web mail pages?

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RayP
Level 7

Re: Download in Progress Notification not happening on MWG 7

Is there already a solution?

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klara
Level 10

Re: Download in Progress Notification not happening on MWG 7

my solution was configure a criteria to bypass the progress page to the Web Mail categories. But i hope Mcafee find the way to resolve this.

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kmasmoud
Level 7

Re: Download in Progress Notification not happening on MWG 7

Hi,

Any news about the progress page execution? I have the same problem and I don't want to bypass it. The first page is displayed but does not refresh further:

progress.JPG

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