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DLP engine isn't loaded error in MWG 7.2

hello,

I just installed MWG 7.2 .0 build 13043 on VMware workstation 7 for test, but when I added DLP ruleset I acn't access any URL, and have the attached error page.

any help?

18 Replies
alexott
Level 11
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Message 2 of 19

Re: DLP engine isn't loaded error in MWG 7.2

Hi

Do you see in MWG dashboard any error about DLP Engine updates?

Re: DLP engine isn't loaded error in MWG 7.2

hi alex,

I only have the attached errors that related to updater, I have informational alerts for DLP filter updates, no dlp engine update.

MWG alerts.png

alexott
Level 11
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Message 4 of 19

Re: DLP engine isn't loaded error in MWG 7.2

It looks like that updates aren't working on your machine at all. Please check, can you machine get access to mwg-update.mcafee.com

P.S. DLP Filter is built on the top of updatable DLP Engine

Re: DLP engine isn't loaded error in MWG 7.2

I have the following lines in the update file that belong to DLP updates,

[2012-04-23 08:46:29.058 +03:00] Product-Name:McAfee Web Gateway DLP Filter

[2012-04-23 08:46:29.058 +03:00] Version:0

[2012-04-23 08:46:29.058 +03:00] Broken-VersionSmiley Very HappyLP-Engine=1.0.0.107|DLP-Ruleset=3.1.107

...

[2012-04-23 08:46:30.562 +03:00] Status: No update available. Code 11 for product McAfee Web Gateway DLP Filter for node: 564DE29B-F63B-2FD8-B602-B826B0F04500 (mwgappl)

[2012-04-23 08:46:30.564 +03:00] All products are up to date

alexott
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Message 6 of 19

Re: DLP engine isn't loaded error in MWG 7.2

Can you get /opt/mwg/log/mwg-errors/mwg-core.errors.log and /opt/mwg/log/update/update.log files and post them here?

alexott
Level 11
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Message 7 of 19

Re: DLP engine isn't loaded error in MWG 7.2

Another question - how much memory had you allocated for MWG?

Re: DLP engine isn't loaded error in MWG 7.2

the files attached.  and I  allocated 1 GB memory for the MWG

alexott
Level 11
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Message 9 of 19

Re: DLP engine isn't loaded error in MWG 7.2

This is too litle, increase memory at least to 2Gb or more - it looks like that we can't load DLP database into memory...

Re: DLP engine isn't loaded error in MWG 7.2

I increased the memory to 2Gb. also the same error.