to gain access to this portal (also for license questions), please contact our licensing team: **personal information omitted**
If you encounter same error even after using updated rule set, please open a support ticket and attach a feedback file so that we can check the policy.
FEEDBACK FILE 1) Navigate to "Troubleshooting" > select the MWG you are testing on > "Feedback" 2) Keep the option "Pause running McAfee Web Gateway to create a backtrace (recommended)" enabled (this will NOT stop any service!) 3) Click the "Create Feedback File" button. This way we get your policy, configuration and debug information. Via CLI: # /opt/mwg/bin/feedback.sh -l 2
Please let me know if you have further questions.
Regards, Marcel Kutrieba Technical Support Engineer
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