Cannot download rulset

[User21323652]

Hello! We've encountered problem, that described here: https://kc.mcafee.com/corporate/index?page=content&id=KB91121&locale=en_US But I don’t have access to content portal to download ruleset. How we can get rulset or access?

[mkutrieba]

Hello @User21323652 ,

to gain access to this portal (also for license questions), please contact our licensing team:
**personal information omitted**

If you encounter same error even after using updated rule set, please open a support ticket and attach a feedback file so that we can check the policy.

FEEDBACK FILE
1) Navigate to "Troubleshooting" > select the MWG you are testing on > "Feedback"
2) Keep the option "Pause running McAfee Web Gateway to create a backtrace (recommended)" enabled (this will NOT stop any service!)
3) Click the "Create Feedback File" button. This way we get your policy, configuration and debug information.
Via CLI:
# /opt/mwg/bin/feedback.sh -l 2

Please let me know if you have further questions.