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Can't install Apple updates?

I am using McAfee Webgateway Cloud and I am currently having problems with Apples Software Update. Somehow when using McAfee Web Gateways proxy server, I cannot install any updates. Its asks for a username and password, but when installing it pops up with the error "Update Corrupt". This is defintley the proxy server. I have tried unblocking everything from the McAfee SaaS console with no luck. Please help! The updates are only successful when not using the proxy server which is not an option I can take.

3 Replies

Re: Can't install Apple updates?

We have this problem also while using Web Gateway  7.8.2.4.0

There is a MAC, configurated to use the proxy. Websites and services are working fine. But getting Updates via iTunes doesn't work.

Watching the Rule Trace I can see the requests for Updates.

I tried to skip authentication and skip ssl scan, but this doesn't help.

Is there any other way to solve this problem?

McAfee Employee aloksard
McAfee Employee
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Re: Can't install Apple updates?

Hi,

Hope you are doing well.

Did you try bypassing entry  *apple.com* from SSL inspection and check?

 

Try creating a rule on top of your policy using criteria Client.IP equals 1.1.1.1 ( This should be changed with IP Address of the actual problematic device)  and set action as Stop Cycle  and then try and see the results of updates.  

 

https://discussions.apple.com/thread/7220001

 

 I would also suggest to open an SR with Mcafee Support so that relevant data collection can be done for further invetsigation on this if required.

 

Regards

Alok Sarda

 

Re: Can't install Apple updates?

Hi,

thank you for your reply.

 

Yes, we tried whitelisting *.apple.com.

Updating MacOS is working now, but Updating Apps via the App Store not.

Thank you for your suggestion also. We are still searching for a solution for this problem.

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