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pnaslund
Level 9

CSR initialize issue

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I have installed CSR 2.0 (Content Security Reporter) in ePO 4.6.6, and I have created a Log Source "Collect Log Files From McAfee Web Gateway 7.x", and I have tested the Log Source:

Successfully contacted Web Gateway server......

The Job Queue reports an error:

Failed - Couldn't Initialize     0 bytes

How do I troubleshoot, or what is wrong?

We have Web Gateway 7.4.0.1.0.

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pnaslund
Level 9

Re: CSR initialize issue

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I checked the server.log at CSR and it reads:

user-defined-logs/access.log does not exist

But that has allready been checked at creating the Log Source and clicking the Test-button. I tried to change the filename access.log and did get an error when clicking the Test-button. It must be a bug.

I have now changed it to push the logs with success.

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sroering
Level 13

Re: CSR initialize issue

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I would recommend you push logs instead of pulling logs, and I am well aware that there are people who disagree with me.  But pulling logs doesn't work in large environments (more than 1 or 2 Web Gateways in central management) because all gateways route the logs through the master node.  In most of these cases, it won't work.

https://community.mcafee.com/docs/DOC-4928

If you insist that you want to pull logs, then I would need to see the server.log.  When you reply, In the upper-right corner, there is an "advanced" link.  Click that  and you will have the option to attach files to your message.

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pnaslund
Level 9

Re: CSR initialize issue

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I checked the server.log at CSR and it reads:

user-defined-logs/access.log does not exist

But that has allready been checked at creating the Log Source and clicking the Test-button. I tried to change the filename access.log and did get an error when clicking the Test-button. It must be a bug.

I have now changed it to push the logs with success.

0 Kudos