cancel
Showing results for 
Search instead for 
Did you mean: 

CSR initialize issue

Jump to solution

I have installed CSR 2.0 (Content Security Reporter) in ePO 4.6.6, and I have created a Log Source "Collect Log Files From McAfee Web Gateway 7.x", and I have tested the Log Source:

Successfully contacted Web Gateway server......

The Job Queue reports an error:

Failed - Couldn't Initialize     0 bytes

How do I troubleshoot, or what is wrong?

We have Web Gateway 7.4.0.1.0.

1 Solution

Accepted Solutions

Re: CSR initialize issue

Jump to solution

I checked the server.log at CSR and it reads:

user-defined-logs/access.log does not exist

But that has allready been checked at creating the Log Source and clicking the Test-button. I tried to change the filename access.log and did get an error when clicking the Test-button. It must be a bug.

I have now changed it to push the logs with success.

2 Replies
Highlighted

Re: CSR initialize issue

Jump to solution

I would recommend you push logs instead of pulling logs, and I am well aware that there are people who disagree with me.  But pulling logs doesn't work in large environments (more than 1 or 2 Web Gateways in central management) because all gateways route the logs through the master node.  In most of these cases, it won't work.

https://community.mcafee.com/docs/DOC-4928

If you insist that you want to pull logs, then I would need to see the server.log.  When you reply, In the upper-right corner, there is an "advanced" link.  Click that  and you will have the option to attach files to your message.

Re: CSR initialize issue

Jump to solution

I checked the server.log at CSR and it reads:

user-defined-logs/access.log does not exist

But that has allready been checked at creating the Log Source and clicking the Test-button. I tried to change the filename access.log and did get an error when clicking the Test-button. It must be a bug.

I have now changed it to push the logs with success.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community