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pthumar
Level 9

Bad Gateway Log on Appliance

Please help me..

We are using Web Gateway Appliance version 7.0.2.2.0 (9451).

Clients are getting error message as "Bad gateway". From which appliance logs I can find the site for which our enduser getting this error message?

Thanks,

Prashant Thumar

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4 Replies
dstraube
Level 11

Re: Bad Gateway Log on Appliance

You can find this information in the access logs. You can reach these via the web GUI under Troubleshooting > Log files and there under user-defined-logs > access.log.

The status code for a Bad Gateway message is 502, so this is what you should be looking for in those logs. Per default the status code would be column number four.

Regards,

Dirk

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pthumar
Level 9

Re: Bad Gateway Log on Appliance

Thanks Dirk for quick response.

I am able to see the sites which are getting BAd Gateway error..

Thanks,

Prashant Thumar

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nsgmike
Level 7

Re: Bad Gateway Log on Appliance

I have been getting a few of these as well. This will help.

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nsgmike
Level 7

Re: Bad Gateway Log on Appliance

Prashant,

To easily track your "502" errors create a rule under the log handler section with the following criteria Response.StatusCode equals 502. All the logs in that file will be 502 errors.

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