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tcorrea
Level 9

Appliance crashing child process exited (termsignal=7) unable to start due to frequent failures

Our customers Web Gateway 6.8.2 node went down at an specific hour and this is what we found on the "error" log :

Error log

[28/May/2013:04:01:47 -0400] Secure Web Cache: Reinitializing cache database.

[28/May/2013:04:01:53 -0400] Secure Web Cache: disk storage enabled (size=176916660224, block=4096, init=1, tmpfs=1, ndb=17)

[28/May/2013:04:02:03 -0400] Can not load CRL: 'Department of Homeland Security - U.S. Government' '/opt/webwasher-csm/conf/RootCAs/0e40e6005f5a5eb4a5341f54c6addc35ec158408.crl'

[28/May/2013:04:02:10 -0400] Can not load CRL: 'TC TrustCenter Class 4 CA - TC TrustCenter for Security in Data Networks GmbH' '/opt/webwasher-csm/conf/RootCAs/d29f6c98befc6d986521543ee8be56cebc288cf3.crl'

[28/May/2013:12:15:18 -0400] Can not load CRL: 'Department of Homeland Security - U.S. Government' '/opt/webwasher-csm/conf/RootCAs/0e40e6005f5a5eb4a5341f54c6addc35ec158408.crl'

[28/May/2013:12:15:18 -0400] Can not load CRL: 'TC TrustCenter Class 4 CA - TC TrustCenter for Security in Data Networks GmbH' '/opt/webwasher-csm/conf/RootCAs/d29f6c98befc6d986521543ee8be56cebc288cf3.crl'

[28/May/2013:14:58:33 -0400] child process exited (termsignal=7).

[28/May/2013:14:58:33 -0400] restarting ...

¿Any idea why the services went down?

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3 Replies
McAfee Employee

Re: Appliance crashing child process exited (termsignal=7) unable to start due to frequent failures

Is this really 6.8.2 or did you mean 6.9.2?

Termsignal 7 would indicate an update issue of some kind.

Gather a feedback and then you could try deleting the AV files to clear the situation:

service webwasher-csm stop

rm -rf /opt/webwasher-csm/conf/antivirus/*

service webwasher-csm start

IMPORTANT: You must perform a manual update of the AV engine under Configuration > Update Manager > AV Engine.

Afterwards you can open a support case.

Best,

Jon

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tcorrea
Level 9

Re: Appliance crashing child process exited (termsignal=7) unable to start due to frequent failures

Thank you Jon,

Well, in fact it is a Web Gateway 6.8.7, my bad.

Well i opened a case but unforunely the version 6.8.7 is no longer supported by engineering so we have to update to a newer version in order to ask for an investigation but thank you anyway, hope this is not going to repeat, at least that often.

Have a great one.

Regards,

Tomas.

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McAfee Employee

Re: Appliance crashing child process exited (termsignal=7) unable to start due to frequent failures

Hi Tomas,

Some versions of 6.8.7 had problems with loading of the AV engine. It was EOL Dec 2011 I believe (http://www.mcafee.com/us/support/support-eol-software-utilities.aspx).

6.9 addresses these problems and prevents the crashes that you were observing.

In any event you can run the commands I gave to correct the immeidate issue until you upgrade.

Best,

Jon

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