Multiple users affected-
Anti-Malware engine overloaded and administrator does not allow content without being checked for antivirus
Version-7.7.2.14
Solved! Go to Solution.
Hi,
Hope you are doing well.
Recently we had seen some connection issues to GTI servers (NA region ) reported which could be the cause for GAM overload.
If the queue is full (i.e. there are 1000 scanning requests), all new requests are blocked (with default rules) with a message like "AV is overloaded" until the queue is no longer full. If a scanning request is in the queue and the 25 threads don't have time to handle the request within 30 seconds, it is removed and the file is blocked with the "AV is overloaded" message
You can configure fail open scenario so that users dont get anti malware overload error message as per below link:-
https://community.mcafee.com/t5/Documents/Web-Gateway-Understanding-the-Error-Handler/ta-p/553917
Regards
Alok Sarda
SR number 4-20091448942
Hi,
Hope you are doing well.
Recently we had seen some connection issues to GTI servers (NA region ) reported which could be the cause for GAM overload.
If the queue is full (i.e. there are 1000 scanning requests), all new requests are blocked (with default rules) with a message like "AV is overloaded" until the queue is no longer full. If a scanning request is in the queue and the 25 threads don't have time to handle the request within 30 seconds, it is removed and the file is blocked with the "AV is overloaded" message
You can configure fail open scenario so that users dont get anti malware overload error message as per below link:-
https://community.mcafee.com/t5/Documents/Web-Gateway-Understanding-the-Error-Handler/ta-p/553917
Regards
Alok Sarda
Corporate Headquarters
6220 America Center Drive
San Jose, CA 95002 USA