we had problems with the categorization of websites, almost all connections is uncategorized for traffic allowed. validating the site https://outlook.office365.com:443 in TrustedSource, this shows me that belongs to the category Business and Web Mail, but when going through my web gateway, this allows access to the site, even if I think a rule to block those categories.
What can I make my web gateway to categorize correctly?
you should validate the following items:
- Has the URL filter list been successfully downloaded, e.g. is there a version number displayed for URL Filter in the Dashboard?
- Is the URL Filter setting configured to use both, local lookups + GTI (cloud) lookups?
- Does your request really hit a URL Filter rule, or is there maybe an exception that skips the rule execution?