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Almost all my connections appear Uncategorized

we had problems with the categorization of websites, almost all connections is uncategorized for traffic allowed. validating the site https://outlook.office365.com:443 in TrustedSource, this shows me that belongs to the category Business and Web Mail, but when going through my web gateway, this allows access to the site, even if I think a rule to block those categories.

What can I make my web gateway to categorize correctly?

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asabban
Level 17

Re: Almost all my connections appear Uncategorized

Hello,

you should validate the following items:

- Has the URL filter list been successfully downloaded, e.g. is there a version number displayed for URL Filter in the Dashboard?

- Is the URL Filter setting configured to use both, local lookups + GTI (cloud) lookups?

- Does your request really hit a URL Filter rule, or is there maybe an exception that skips the rule execution?

Best,

Andre

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