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Level 7

AV Update Failed question

Today I received this email from one of my web gateways;

Dear administrator,

AV Engine update for 'McAfee: 5993-5400' failed. Please take a look at the errors.log.

---     Webwasher 6.8.6

My errors log was reporting,

[25/May/2010:11:23:52 -0400] Archive decoder exception '' when decompressing archives in AV Update


Is this something I should be concerned about? Or is it something with the AV Update from you guys?


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Level 17

Re: AV Update Failed question


basically if you received the warning I would wait and check on the GUI later if a new version was downloaded and installed. It may happen from time to time that an AV update gets corrupted on it's way. As long as this is not a permanent error I would not pay too much attention to it.

If you encounter this on a regular basis, please file a Service Request with Support to allow us to have a deeper look at the other log files as well.



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