it is now a couple days that the Webwasher has issues with updating it's AV-Engine:
|Anti Virus Engine||Update Status|
|McAfee Antivirus - Engine '5400', Rev 5400.1158, DAT Version 5982||Update failed! (Wed May 19 13:45:39 2010)|
[Wed May 19 13:41:58 2010] 200 - Extension list download successful!
[Wed May 19 13:45:39 2010] 501 - new version: 5987-5400, files to download: 1 extraction of archive failed: datfile.tar.gz
Do you have any clue how to resolve this problem? It occured the first time on May 15. when version 5982 was being updated.
I initiated a manual update ('Do it now') and restarted the AV-Engine...
There is still lots of space an the HDD.
Nachricht geändert durch WebWasher on 19.05.10 13:37:44 CDTNachricht geändert durch WebWasher on 19.05.10 13:39:44 CDT
This sounds like a case for the Support Team! Sidenote, in 6.8.4+ there have been measures put in place to prevent AV update failures in the form of a more robust update procedure and additional countermeasures.
did your webwasher get his update?
our webwasher had the same issue.
In the error.log there was the following entry:
[26/May/2010:12:29:24 +0200] Exception \'Cannot allocate memory\' when decompressing archives in AV Update
Did you have a look in the error.log? After an restart of the webwasher-csm the update works fine.
the problem is solved according to another post in the community:
1. Stop WebWasher-csm service
2. delete folders in /conf/antivirus
3. restart Webwasher-csm service
Once done the software will immediately retrieve new updates.
Thanks for the help.