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maitane
Level 7

1and1 webmail session expires

Hi,
We´re having problems using 1and1 webmail service. There´s no problem accesing but once logged in the sesion expires in a while. The sessions does not always remain the same time, sometimes it expires in just a couple of minutes and some other times it remains active for a few minutes.
It doesn´t matter wich browser we use. We´re trying to whitelist connections to *webmail.1and1* but we are not getting any result.
Any idea?

Thanks in advance.

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4 Replies

Re: 1and1 webmail session expires

Do you use more than 1 WebGateway? We had the same problem in the past.

I think 1and1 have a check on their site, from which ip address you connect.

We use nexthop proxy in the DMZ.

For me the solution is, that we make a list of domains, that use our proxy server as failover, all other domains use our proxy server as round robin.

Domains.png

RuleSet.png

I hope you can configure it for you.

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maitane
Level 7

Re: 1and1 webmail session expires

Hi Florian, thanks for your help,

Yes, we´ve got 8 Web Gateway appliances.
All internet access are balanced and also we´ve got two different ISP providers.

We can´t implement that nexhop proxy solution, so now the question we´re wondering is how to get that the appliance keep the persistence in the connection by itself.

Does anybody performed a way to get it?

Thanks in advance.

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Re: 1and1 webmail session expires

If you have a firewall between your WebGateways and the Internet, perhaps you can use the nat of the firewall, then you have one ip for all internet traffic.

How do you balance the traffic?

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ycbatang
Level 7

Re: 1and1 webmail session expires

use this url to redirect you to the right port.

https://email.1and1.com/ox6/ox.html

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