We've been observing that when some or our end users working remotely using MCP for redirection to WGCS (proxy is a hybrid deployment, with MWG on-premisses hosting the policies and syncing with WGCS, where the users connections' are routed to) change from cable or wifi to 4G cellular data connections, they can't reach external websites, only internal ones. When setting the on-premisses proxy manually on the browser, the connection works fine.
We've performed telnet to the WGCS server on the configured ports and it went through successfully. Also, we've verified that the captive portal URL is whitelisted and can be reached without issues.
We've seen, however, that there seems to be issues in resolving DNS, something about routing on the interfaces when using cellular networks.
Is there any known issues regarding using 4G to reach WGCS through MCP?
I thank in advance any attention and support to this questions.
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.
Community Help Hub
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.