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musicguy
Level 7

What exactly means "automatically close" terms?

From the remediation function in Foundstone : Every single vulnerability make a tickets.

FS manual says

Foundstone 6.8 can automatically resolve tickets to this state:

  Auto-Closed - This state is used when Foundstone 6.8 automatically closes a ticket.

Please let me know the detail condition and process for this

What exactly means "automatically close" terms?

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2 Replies
jhaynes
Level 12

Re: What exactly means "automatically close" terms?

Scan 1 finds a vulnerability and a ticket is created.

Scan 2 scans the same system and the vulnerability is no longer there so the ticket is automatically closed.

Jeff Haynes

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musicguy
Level 7

Re: What exactly means "automatically close" terms?

Hi Jeffrey thanks to answer.

you says, vulnerability is no longer exist there ticket is automatically closed.

But my clinet FS doesn't work do that.

I check the auto-closed ticket and I manually click th verify.

FS recheck the vulnerability and then status is changing still vulnerable.

It means vulnerability was not disapear. So why the ticket is changed "auto-closed"?

Is this condition needs to technical "case open"?

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