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Scan error at 93% on step 3 of 9 in post processing

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Team,

Since 5days from now we are experiencing errors on 2 of our scans, it get stuck on 93%on "Updating asset data" process I already created another scan withthe same set of vlans but it’s the same, i also review every log file on theroot but couldn’t find anything related, do you have any idea of what could itbe? Thanks for your help.


Regards,

►JoshuaError01.jpg

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Re: Scan error at 93% on step 3 of 9 in post processing

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Hi Joshua,

Can you check the log on the system where the Scan Controller is running.  See if there is an error consistent with the error message specific in this KB Article:

https://kc.mcafee.com/corporate/index?page=content&id=KB76836

FSScanCtrl | 0x0E5C | Data Service Exception ERROR (0x80040e14; IDispatch error #3092) :  @ErrorNumber=2627, Level 14, State 1, Procedure ReconUpdateAssetProperties_Service_Vuln, Line 135, Message: Violation of PRIMARY KEY constraint 'PK_AssetServices'. Cannot insert duplicate key in object 'dbo.AssetServices'. The duplicate key value is (<AssetID>, <ServiceID>, <ServiceFoundID>).

Thanks!
Cathy

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Re: Scan error at 93% on step 3 of 9 in post processing

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Hi Joshua,

Can you check the log on the system where the Scan Controller is running.  See if there is an error consistent with the error message specific in this KB Article:

https://kc.mcafee.com/corporate/index?page=content&id=KB76836

FSScanCtrl | 0x0E5C | Data Service Exception ERROR (0x80040e14; IDispatch error #3092) :  @ErrorNumber=2627, Level 14, State 1, Procedure ReconUpdateAssetProperties_Service_Vuln, Line 135, Message: Violation of PRIMARY KEY constraint 'PK_AssetServices'. Cannot insert duplicate key in object 'dbo.AssetServices'. The duplicate key value is (<AssetID>, <ServiceID>, <ServiceFoundID>).

Thanks!
Cathy

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Re: Scan error at 93% on step 3 of 9 in post processing

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Hi Cathy!

Thanks for your fast response, I was able to find the error code on the logs within the scan engine:

2013-01-24 16:12:14-06:00 |  | 1 | FSScanCtrl | 0x0B30 | Data Service Exception ERROR (0x80040e14; IDispatch error #3092) :  @ErrorNumber=2627, Level 14, State 1, Procedure ReconUpdateAssetProperties_Service_Vuln, Line 135, Message: Violation of PRIMARY KEY constraint 'PK_AssetServices'. Cannot insert duplicate key in object 'dbo.AssetServices'.

is this the same error? then i should ask for the patch with support shouldnt i?

Thanks in advance.

Regads,

►Joshua

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Re: Scan error at 93% on step 3 of 9 in post processing

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Hi Joshua,

yes... you need the hotfix.  Open the SR and quote that KB #.

when you get the SR # let me know and I will make sure who ever takes the case knows it's ok to distribute the hotfix to you.

Thanks!
Cathy

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