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tbujnowski
Level 9

Scan Hanging at "Starting"

I activated a scan an it's hanging at the status "Starting". Since it hasn't started yet the Cancel and Pause buttons are disabled.

The remote scan engine is online.

When I stop the scan engine service ate the remote machine, the scan job disappears. But as soon as I start the service again, the scan task reappears hanged at the "Starting" status again.

I don't know what else to do..

How can I cancel that scan job?

What log should I look at to figure out why it's hanging?

Thanks in advance!

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4 Replies
cgrim
Level 13

Re: Scan Hanging at "Starting"

Hi Thiago,

You can check the daily log file on the ScanEngine and/or ScanController system.  They will be located in the following directory:

~Foundstone\Logs\LogFile.<Date>.txt

If you don't immediately see the issue, then please open a Service Request.

-  Go to: http://www.mcafee.com/us/about/contact/index.html
-  Non-US customers - select your country from the list of Worldwide Offices.


Alternatively:
Log in to the ServicePortal at: https://mysupport.mcafee.com

-Cathy

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tbujnowski
Level 9

Re: Scan Hanging at "Starting"

Thanks Cathy

I looked at the log you mentioned and I found various entries like this:

2011-12-02 14:56:57-03:00 | (n/a) | 1 | Assessment | 0xBB030 | Unable to load script "C:\Program Files (x86)\Foundstone\FASLScripts\misc-hp-ftp-print-v2.fasl3".

2011-12-02 14:57:06-03:00 | (n/a) | 1 | Assessment | 0xBB030 | Unable to load script "C:\Program Files (x86)\Foundstone\FASLScripts\unix-rpc-walld-v2.fasl3".

2011-12-02 14:57:16-03:00 | (n/a) | 1 | Assessment | 0xBB030 | Unable to load script "C:\Program Files (x86)\Foundstone\FASLScripts\unix-lpd-os-ident-v2.fasl3".

2011-12-02 14:57:26-03:00 | (n/a) | 1 | Assessment | 0xBB030 | Unable to load script "C:\Program Files (x86)\Foundstone\FASLScripts\nt-wingate-v2.fasl3".

2011-12-02 14:57:36-03:00 | (n/a) | 1 | Assessment | 0xBB030 | Unable to load script "C:\Program Files (x86)\Foundstone\FASLScripts\misc-proxy-connect-v2.fasl3".

2011-12-02 14:57:46-03:00 | (n/a) | 1 | Assessment | 0xBB030 | Unable to load script "C:\Program Files (x86)\Foundstone\FASLScripts\web-nes-wp-cs-dump-v2.fasl3".

Any tips on how to correct this?

I tried to force FASL update in Foundstone COntrol Manager but no success...

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cgrim
Level 13

Re: Scan Hanging at "Starting"

Did you successfully run FSUpdate?

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tbujnowski
Level 9

Re: Scan Hanging at "Starting"

The operation succeded but the error persists...

Would it be valid to wipeout all the .fasl3 files from the directory and run the FSUpdate again?

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