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raiffeisen
Level 7

Re: Unable to create a service request ticket

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After I created and submitted a service request ticket via the service portal, An error message "An error occurred.  Please try again".  The same error message appears when I tried on 3 different workstations.  Kindly advise.  Thanks.

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jldunn
Level 10

Re: Unable to create a service request ticket

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I've had that error before too.

If you are in the U.S. (or Canada, I suppose), you might consider opening your ticket by phone: 1-800-937-2237.

Once the ticket is open, you can attach files to it and so forth.

Good luck.

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jldunn
Level 10

Re: Unable to create a service request ticket

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I've had that error before too.

If you are in the U.S. (or Canada, I suppose), you might consider opening your ticket by phone: 1-800-937-2237.

Once the ticket is open, you can attach files to it and so forth.

Good luck.

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