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tbujnowski
Level 9

Past Due Tickets Notification

Hello!

I'd like to know if there's any way to notificate someone when a ticket is past due regardless of who is the ticket owner.

I'd like to notify a manager about the past due tickets assinged to his employees.

I only found a way to notify the ticket owner himself.

Does anyone know if it's possible and how?

Thanks in advance!

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1 Reply
cgrim
Level 13

Re: Past Due Tickets Notification

Hi,

No, there isn't currently any mechanism to do what you're asking.

That would make a nice product enhancement.  To file a PER you can go to:

https://community.mcafee.com/groups/mvm-news

click on the Submit Feature Request button

Or directly at:

https://mcafee.acceptondemand.com/index.jsp?path=/login-external.jsp

Thanks!
Cathy

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