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romerl
Level 7

How can I enable Remediation and Threats?

Hi,

I have upgraded my FS1000 to version 6.8, I'm not sure if it was the reason, but now I don't have the sub-menus under Remediation and Threats. I've made some tests to make sure that it wasn't because I hadn't opened tickets, but I have received e-mail to inform that I had opened tickets and the menu Remediation and Threats didn't show anything.

I only can see information about Overview, Hot it works and Benefits.

What can I do to enable the ticket view?

Thanks

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6 Replies
cgrim
Level 13

Re: How can I enable Remediation and Threats?

Hi romerl,

Have you requested and applied your license from licensing@mcafee.com ?

If you did apply it already, it's possible they didn't enable the Remediation & Threats, so you will need to re-request it.  Be sure to let them know it's missing those modules.  I belive they are pay-for modules, so unless your grant # shows you've purchased them, they will not cut the license for it.

If you continue to have problems, please be sure to open a service request:

For contact details:

- Go to: http://www.mcafee.com/us/about/contact/index.html
- Non-US customers - select your country from the list of Worldwide Offices.


Alternatively:
Log in to the ServicePortal at: https://mysupport.mcafee.com:

- If you are a registered user, type your User Id and Password and click OK.
- If you are not a registered user, click New User and complete the required fields. Your password and login instructions will be emailed to you.

-Cathy

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romerl
Level 7

Re: How can I enable Remediation and Threats?

Cathy,

I had done it on the old Foundstone version.

Have I lost the licensing after the upgrade to 6.8 version?

Thanks

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cgrim
Level 13

Re: How can I enable Remediation and Threats?

Depends on which version you upgraded from.  To troubleshoot the issue, please open a Service Request as I originally suggested.  This isn't something that can be easily answered in a community forum.

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romerl
Level 7

Re: How can I enable Remediation and Threats?

Cathy,

I received the new license code and not worked. I have upgraded the version 6.5 to 6.8, probably I have forgot some specific configuration or it is a upgrade problem that occurred with my appliance.

I will open a service request.

Thanks

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romerl
Level 7

Re: How can I enable Remediation and Threats?

Cathy,

I have applied the new license file that I received from the McAfee Support and now the Remediation option is working Ok!

Thanks

Leandro Romero

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cgrim
Level 13

Re: How can I enable Remediation and Threats?

Hi Leandro,

Good to hear.  I'm glad it worked out.

have a great day!
Cathy

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