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Level 7

Foundstone Scanners go offline after update

I have three FS850 scanners and intermittenly after an update one or more will go offline and will need to be physically power cycled.

I am running 6.8 and I just had another do it, this morning after an OS Prints update.

I am having it rebooted right now, and will open a ticket with support, but I was wondering if anyone has seen this before and if a solution exists.


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Level 12

Re: Foundstone Scanners go offline after update

Under Manage Engines> Preferences>Network Options there is a Network Connectivity Detection option. If you are using this I'd disable it and see if the issue goes away.

Jeff Haynes

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