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winzip19-wz.exe file could not be deleted

I installed WinZio 22 yesterday. Today's McAfee scan has two results - winzip19-wz.exe and winzip19-wz.exe(1) files "could not be deleted."
I did the recommended restart and another full scan, but  issue still persists. I cannot find either files using Windows 10 File Explorer. Any advice?

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Moderator sanjay
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Re: winzip19-wz.exe file could not be deleted

@mark_va_usa

There is a good posibility that these files are hidden. Assuming you have Windows 10, please follow the steps in the link bellow to view hidden files.

https://support.microsoft.com/en-in/help/4028316/windows-view-hidden-files-and-folders-in-windows-10

If you still don't see the files, please contact McAfee support: https://service.mcafee.com

Cheers

Sanjay

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Re: winzip19-wz.exe file could not be deleted

Sanjay, my File Explorer was alreay set up to see hidden files. So your solution didn't work.

Moderator sanjay
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Re: winzip19-wz.exe file could not be deleted

@mark_va_usa

request you to please contact support. They may request to remote access your PC.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.