cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

winzip19-wz.exe file could not be deleted

I installed WinZio 22 yesterday. Today's McAfee scan has two results - winzip19-wz.exe and winzip19-wz.exe(1) files "could not be deleted."
I did the recommended restart and another full scan, but  issue still persists. I cannot find either files using Windows 10 File Explorer. Any advice?

Labels (1)
Tags (1)
3 Replies
Highlighted
Moderator
Moderator
Report Inappropriate Content
Message 2 of 4

Re: winzip19-wz.exe file could not be deleted

@mark_va_usa

There is a good posibility that these files are hidden. Assuming you have Windows 10, please follow the steps in the link bellow to view hidden files.

https://support.microsoft.com/en-in/help/4028316/windows-view-hidden-files-and-folders-in-windows-10

If you still don't see the files, please contact McAfee support: https://service.mcafee.com

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
Highlighted

Re: winzip19-wz.exe file could not be deleted

Sanjay, my File Explorer was alreay set up to see hidden files. So your solution didn't work.

Highlighted
Moderator
Moderator
Report Inappropriate Content
Message 4 of 4

Re: winzip19-wz.exe file could not be deleted

@mark_va_usa

request you to please contact support. They may request to remote access your PC.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community