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gwilli1048
Level 7

virus scanning

Scheduled scan came up with 5 issues, but could only quarantine 2 of them.  Other 3 issues say "unable to delete".  What do I do?

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5 Replies
exbrit
Level 21

Re: virus scanning

Try a reboot into Safe Mode and then running it again.   In Safe Mode you can't open the SecurityCenter, simply right-click the taskbar icon and select Scan or go into Windows Explorer and right-click the hard drive and select Scan.

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Moderator
Moderator

Re: virus scanning

Hi gwilli1048,

Please confirm if McAfee is Upto date by posting the Version details here. Also Navigate to the "Quarantined and Trusted Items" and try deleting the detections from there.

To do this try the below steps

Open McAfee UI > Navigation > Quarantined and Trusted Items > Quarantined PUPs > Select the Detection and Click delete.

You may also try this in Safe Mode as well..!

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k3tg
Level 14

Re: virus scanning

Has this ever happened before? Let us know what happens after doing the suggestion Selvan posted.

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Peacekeeper
Level 20

Re: virus scanning

Were they deleted after a reboot?

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Re: virus scanning

It could be files that your computer needs to make your system run or antivirus doesn't have the right file to remove them. Your computer is safe when they are quarntined.

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