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silkbotter
Level 7

virus scan always delete wrong file (how make it safe)

heya, i have a exe file which always become deleted from mcafee Smiley Frustrated
how to "make it safe"?
searched for a half hour in the fcn menu but found nothing lol

i have german version and first i looked to (sorry for bad translation now) :"safe and restore files", its at home and then the 7th topic
didint work

then i looked at "list with trustable elements" but i didint know how to add a object. i cannot drag it into the window and there is no "add-button"

i am really pissed off lol
can u help me to make it safe?

regards
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3 Replies
exbrit
Level 21

RE: virus scan always delete wrong file (how make it safe)

You will have to submit the file.

Instructions:

To send it to the Threat Center outside of Security Center.....

First disable VirusScan:

To temporarily turn off VirusScan do the following:

Double-click the taskbar icon to open Security Center
Click Advanced Menu (bottom left)
Click Configure (left)
Click Computer & Files (top left)
You can disable VirusScan in the right-hand module and tell it for how long.

Then click the Restore button (left & assuming it was quarantined) & restore the item.

Send the file to Avert for analysis:
http://vil.nai.com/vil/submit-sample.aspx
or
https://www.webimmune.net/default.asp
or
Email file to: [EMAIL="virus_research@avertlabs.com"]virus_research@avertlabs.com
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.

If they reply negatively, then reply to the email immediately leaving the header intact to appeal their decision and they will re-test it.
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silkbotter
Level 7

RE: virus scan always delete wrong file (how make it safe)

thank you!
you really helped me!
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exbrit
Level 21

RE: virus scan always delete wrong file (how make it safe)

You're most welcome.
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