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scanning stop at 98%

Good morning, and thanks in advance to anyone who could help me. I made a fast scanning on my pc but it remains always at 98% scanning the mcafee folder, there is no way to stop it, it stays there and the only way to finish it is to restart pc. Do you have some suggestions for me?

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Reliable Contributor catdaddy
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Re: scanning stop at 98%

Moved from Support Forums to VirusScan >Discussions

Cliff
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Reliable Contributor exbrit
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Message 3 of 5

Re: scanning stop at 98%

THIS FAQ may help.

Reliable Contributor catdaddy
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Re: scanning stop at 98%

​,

                    We experienced a similar issue in a Prior Version/Build back in 2014. There is a (FAQ) that we used to resolve it, not certain if it is still applicable since the software has changed since. VirusScan stops scanning at 98% or 99% complete ).

                     You can also try;

The next time if you wish to cancel a scan try right clicking the System Tray icon > Scan > Cancel. Post back the outcome.

 

                     Also if you still experience the same issue,You can contact Technical Support 24/7 at no cost. Via Phone/Online Chat being by far the quickest https://service.mcafee.com/webcenter/portal/cp/home/contact

Cliff
McAfee Volunteer
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Re: scanning stop at 98%

My Opinion is   that  to uninstall BTMcAfee/Netprotect and again install

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