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rpn5045
Level 7

reall time scan locking files and not releasing

VirusScan version 13.3
build: 13.3.117
engine version: 5301.4018

I am running Vista Ultimate SP1. If I have real time scan enabled, open a file with Word and try to save it I get an error that the file is locked by another application. I will also get an error when I open Outlook that the .PST file can not be opened that it is locked by another application.

If I have real time scan disabled I do not have these problems.

Do I dump McAfee or does someone have a solution?
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9 Replies
vinod_r2
Level 11

RE: reall time scan locking files and not releasing



Is this a HP machine?

Did it have any other security application prior to McAfee?
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rpn5045
Level 7

RE: reall time scan locking files and not releasing

No, it is a Dell Inspiron E1505
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vinod_r2
Level 11

RE: reall time scan locking files and not releasing

Let's try to open Outlook in safe mode
to do so

click start

type outlook.exe /safemode and hit enter


now close all the PSTs and close OUTlook

re-open outlook normally and then import the PST again
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rpn5045
Level 7

RE: reall time scan locking files and not releasing

Cannot start Microsoft Office Outlook. The command line argument is not valid. Verify the switch you are using.


I am using Office 2007 if it matters any. I am having this problem with any program I use. Word Outlook, Excel, Streets & Trips, all programs seem to have the problem that "another program has locked the file" and I can not save/Edit while real time protection is on.
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vinod_r2
Level 11

RE: reall time scan locking files and not releasing



oops... try type outlook.exe /safe
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rpn5045
Level 7

RE: reall time scan locking files and not releasing

Cannot start Microsoft Office outlook. Cannot open the Outlook window. The set of folders cannot be opened.

It will stay this way until I turn off real time scanning and reboot the computer.
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rpn5045
Level 7

RE: reall time scan locking files and not releasing

Ok, from the lack of useful information it looks like I remove all McAfee products from the computer and find something that works without all the problems.
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EdE
Level 7

May have found bug and workaround in real time scan

I had the same problem starting around 3/15/09. In my case, only Office 2007 files stored on a network drive were affected. I am running Vista Home Premium.

I could open an Office 2007 file from the network drive if it hadn't been touched since before the McAfee update. However, I would get a "file in use" error when I tried to save the file back to the network drive. Once the file was opened and closed, it could no longer be opened, moved, or copied because of a "file in use" error.

These issues apply only to MS Office 2007 files - all others work fine.

After much frustration and experimenting, I found a workaround that seems to fix:

Disable real-time scanning of network drives

It appears that an update issued sometime around 3/15/09 does bad things to Office 2007 files. It looks like a temp file is being created by something other than Office (McAfee?) when the file is opened and not being released/deleted. It's not possible to delete the temp file, even as an administrator. The temp filenames are of the form: 2F4ABDD.tmp

Hope this helps someone.

Ed
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rpn5045
Level 7

RE: May have found bug and workaround in real time scan

I found the solution. I deleted McAfee.
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