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mamatojade
Level 7

"McAfee cannot update your software." - How to fix?

My husband downloaded Veoh to watch a movie and since then McAfee cannot find an internet connection to update the software.  He is using Vista and Internet Security.  I downloaded the update to internet explorer 8, hoping that this would fix it.

Any suggestions?

Thanks!

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2 Replies
Dinz
Level 16

Re: "McAfee cannot update your software." - How to fix?

Hi,

Do you receive any anonymous pop ups in the computer stating that the computer is been infected or such ?
Also let us know whether we use any other security software in the computer ?
How is the computer connected to internet (cable/dsl/wireless)


Regards,
Dinesh K
McAfee Online Community Moderator

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mamatojade
Level 7

Re: "McAfee cannot update your software." - How to fix?

There was a pop-up of some type, but it was dismissed before I could look at it.   There is Ad-aware as well in the computer and it is connected by secure wireless.

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