I was under the impression that this was the support. I also didn't realize you are all volunteers, if that is the case then thank you for your efforts and I apologize for the grumpiness. I'll try your suggestions.
Thanks for the info. My McAfee appeared to be working properly but it is now acting up again. Last night it finished an entire scan, but then today it crashed again....
I tried a manual scan with the following unchecked: Tracking Cookies; Stealth Programs; and Spyware and potential threats. Unfortunately I do not see a 'Critical System Files' option to deselect. Even with these unchecked, the virus scan crashed.
You don't state what operating system and service pack you are using or if you are up to date with Microsoft updates, nor do you mention what version of McAfee software you are using.
Double-click the taskbar icon to open Security center Click "About" at the bottom right-hand corner and post the versions from each module. You may have to use the right-hand scroll bar to see them all.
While in the Security Center, click "Advanced Menu" (bottom left) Click Configure (left) Click Computer & Files (top left) Click Advanced in the right-hand module Click Custom Scan (left)
Try the two options that I've highlighted in the attached thumbnail (click it to enlarge) to see if they help at all.