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smokeyser
Level 7

mcods.exe crash

Hello, I'm having a problem with scanning a file on my hard drive. I'm currently running windows vista ultimate 64 bit with virusscan 13.3.127. The file that is giving me troubles is register.exe from simp-lite (free msn encryption application). Every time I run a scan it stops at that file and crashes. Trying to scan the file individually gives the same result. I've tried submitting the file to a few online virus scanning services, and all of them report that the file is clean. But mcafee can't seem to scan it without crashing.

I get the following error:
Scanning has encountered a problem from which it cannot recover. Here are the problem details:
-Error getting scan progress.

Windows also pops up a window telling me that the On Demand Scan has stopped working and gives the following details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: mcods.exe
Application Version: 13.3.127.0
Application Timestamp: 49d3d7ce
Fault Module Name: mscan64a.dll
Fault Module Version: 5.300.0.2777
Fault Module Timestamp: 486bbc99
Exception Code: c0000005
Exception Offset: 0000000000166de9
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 0451
Additional Information 2: d07ca181078b1d8a158f9a304e4fae5d
Additional Information 3: a89b
Additional Information 4: 6c9c7fa38409b7200f3b61e67c7a9a2a

As far as I can tell, it's only this one file causing troubles. All other files that I've tried were scanned without incident.
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4 Replies
patwayne
Level 7

This describes the exact problem that I have as well!!

Hello, I don't mean to hijack this thread at all, but this is exactly the same as the problem I am having. I encounter the same errors, however the .exe that crashes virus scan is different: civcityrome.exe. This executable comes from a game (compatible with vista) that I downloaded from steam. It is important to note that I did not have this problem a week ago although the game was installed then as well. Additionally, when I "delete [the game's] local files" through steam, virus scan runs without any problems.

I appreciate any input that could be offered for the problem that smokeyser and I are experiencing.

Thanks!
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leechiyong
Level 7

Similar Issue

Hello,

I am encountering a nearly identical error on my system as well when I run a quick scan or a full scan. I received the same error message initially; however, am now encountering the following error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: mcods.exe
Application Version: 13.3.127.0
Application Timestamp: 49d3d7ce
Fault Module Name: mscan64a.dll
Fault Module Version: 5.300.0.2777
Fault Module Timestamp: 486bbc99
Exception Code: c0000005
Exception Offset: 0000000000166de9
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 912c
Additional Information 2: e53db6459b0fcc0820b8f929f42bb8e9
Additional Information 3: 6987
Additional Information 4: 0ce7dcbf6de9147c5ed10a564853dc9e

I am encountering the error on C:\Program Files (x86)\Windows Sidebar\sidebar.exe each time.

I am using Windows Vista 64 bit, Service Pack 1. McAfee is set to automatically update, and I am using the most recent version. This started happening on July 31.

Please let me know if there is any resolution to this issue.
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sjongeurts
Level 7

RE: Similar Issue

Product
On-Access Scanner service

Probleem
Werkt niet meer

Datum
2-8-2009 13:30

Status
Niet gerapporteerd

Probleem met handtekening
Naam van probleemgebeurtenis: APPCRASH
Naam van de toepassing: mcshield.exe
Versie van toepassing: 14.0.0.430
Tijdstempel van toepassing: 4a035029
Naam van foutmodule: mscan64a.dll
Versie van foutmodule: 5.300.0.2777
Tijdstempel van foutmodule: 486bbc99
Uitzonderingscode: c0000005
Uitzonderingsmarge: 0000000000166de9
Versie van besturingssysteem: 6.0.6002.2.2.0.256.1
Landinstelling-id: 1043

I have got he same error. Mine is mcshield.exe crashing. I have 2 pc's with windows 64 bit sp2. Both the systems create the same errors after the update that came on 31 th of july. Because of this error the mcafee porotection goes off and online all the time.
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patwayne
Level 7

RE: Similar Issue

So I talked to a guy on the online chat. He told me that technicians were aware of the issue and he requested that I wait 24 hours and then contact them again if I was still having the same problem. While it has already been 24 hours (and I am still having the problem), it seems that the error is on McAfee's side. I've uninstalled my internet security suite numerous times and scanned with other software for viruses, and never found any. This makes me think that they will roll out an update soon which addresses the issue - hopefully sooner rather than later. I was just relieved that there is apparently no virus on my computer.
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