Whenever I run a full scan, the computer crashes & locks up. I have to turn it off manually. This is what I've tried to fix the problem: 1. Scanning in Safe Mode - same result 2. Online scans - McAfee - same result 3. Online scans - Norton - same result 4. Online scans - Windows Vista - same result 5. Online scans - ESET - same result 6. Online scans - MalBytes - same result 7. Scanning with System Restore turned off - same result 8. System Restore to restore point 9. Run CHKDSK - no problems
I don't think it can be a matter of heat & fans. The various scans I've tried take different amounts of time before the computer crashes. If it were a build up of heat, it should crash after more or less a similar amount of activity.
Furthermore, all the scans crash when they get to the same folder, sometimes the same file.
I've now down loaded Stinger & run that. Same result.
The folder is here: C:\program files\common files\adobe\help\cs-CZ\bridge\2.0\ There's a lot in that folder, but the files causing the problem all start: WSfd1234e1c4b69f30ea53e41001031ab64 Then there's a dash & a number, about a dozen different files with different numbers. They are all html files.
I have tried copying the files concerned (just the files, not the enture folder), prior to trying to delete them, to a CD, but the computer crashes & locks up in the same way when I try that.
I have uninstalled everything Adobe that I don't use. Everything from the Help folder mentioned above disappeared except the long list of language folders including the Czech. So I deleted the cs-CZ folder manually. Then I tried a full scan, but, of course, everything crashed, as before, once the virus checker reached the Recycle Bin. The recycle bin shows as empty & a right click on it, & then clicking Empty Bin, causes the computer to crash & lock up. It didn't do that before.
So it would seem that the offending files are in the recycle bin that I can't access.
I started up the computer to find that the recycle bin was present again & it contained the offending folder. I manually deleted the cs-CZ folder by emptying the bin with no problems. Then I ran a full scan with McAfee which ran completely & found no problems.
Not only that but other problems seem to have disappeared. For example, a new game (Anno 1404) used to run so slowly that it wasn't worth playing. Now it runs fine. Similarly, while I had the no-full-scan problem Windows Media Player wouldn't work, now it plays fine. So - all seems to be well. Thanks to you guys. I'm suitably grateful.
The chkdisk with the R switch reported a clean disk, incidentally.