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ash997
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false detection

I have a software that we use called SuperQ that we use for a Panalytical machine and McAfee is saying that this is a Trojan when it's not. We have been using this software up till now. What can we do to fix this.

Here is the log:
10/9/2019 10:22:46 AM Engine version = 6000.8403
10/9/2019 10:22:46 AM AntiVirus DAT version = 9404.0
10/9/2019 10:22:46 AM Number of detection signatures in EXTRA.DAT = None
10/9/2019 10:22:46 AM Names of detection signatures in EXTRA.DAT = None
10/9/2019 10:39:57 AM Deleted NT AUTHORITY\SYSTEM C:\Windows\System32\msiexec.exe C:\PANalytical\SuperQ\Omnian\PANalytical.SuperQ.OmnianApp.exe Artemis!94E2549C1686 (Trojan) 94e2549c1686392292836a56698f280c (MD5)
10/9/2019 10:40:31 AM Deleted NT AUTHORITY\SYSTEM C:\Windows\System32\msiexec.exe C:\PANalytical\SuperQ\Omnian\PANalytical.SuperQ.OmnianApp.exe Artemis!94E2549C1686 (Trojan) 94e2549c1686392292836a56698f280c (MD5)

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Moderator Madhan
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Re: false detection

Hello @ash997 

We are sorry to hear that McAfee is detecting your software as suspicious. please follow this McAfee Article to raise a dispute.

Regards,
Madhan M

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