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failed virus scan

What needs to be done for this horrible error. I ended up messing with my laptop settings and finally had to uninstall webadvisor to move ahead. Even after paying the hefty amount of money for the protection, i had to remove the protection because of this error. Can you advise what needs to be done for this issue?

5 Replies
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Message 2 of 6

Re: failed virus scan

Hi @AjayKedia 

We are sorry for the inconvenience caused as it was related to McAfee Web Advisor corrupted files. Please follow the steps below and update us the outcome. 

1. Uninstall McAfee Web Advisor from control panel. 

2. Delete all McAfee Web Advisor folder in  C:/Program files/ Program FilesX86/ Program Data

3. Restart the PC 

 

Thanks,

Re: failed virus scan

Thanks Magesh,

Please find status below in bold.

1. Uninstall McAfee Web Advisor from control panel. --> Done

2. Delete all McAfee Web Advisor folder in  C:/Program files/ Program FilesX86/ Program Data--> Path not found

3. Restart the PC 

Is uninstallation the ultimate resolution? Do we need to install it back? If installed back, will it start causing the same issue? If not installed back, then this protection will not be there? Please clarify.

Thanks

Re: failed virus scan

Any answers please?

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Message 5 of 6

Re: failed virus scan

Hi @AjayKedia 

Ensure you delete all old McAfee Web Advisor files from C: Drive and restart the PC. By re installing the Web Advisor the issue will be addressed and resolved. Please let us know the out come if you still facing issues

Thanks,

Re: failed virus scan

@Magesh  - The C drive path you mentioned does not exist. Please advise if there is any alternate path from where to delelte the old files. How can i re-install it back after deletion?

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