How To Submit A Sample From Quarantine
You should go to the Restore tab in Security Center and make sure that it is forwarded to the Threat Center (Avert Laboratories) as, if it is harmless, it will then be excluded from the database automatically.
To submit the file outside Security Center...
First disable VirusScan:
To temporarily turn off VirusScan do the following:
Double-click the taskbar icon to open Security Center
Click Advanced Menu (bottom left)
Click Configure (left)
Click Computer & Files (top left)
You can disable VirusScan in the right-hand module and tell it for how long.
Then click the Restore button (left & assuming it was quarantined) & restore the item.
Send the file to Avert for analysis:
or (the easiest way)
Email file to: [EMAIL="email@example.com"]firstname.lastname@example.org
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.
If the final email response is not favourable, reply to it, keeping headers intact, and they will investigate further.