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lafougne
Level 7

east-tec eraser 2011 - false positive since last update or else ?

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Hello,

Since the last update (06/11/2011), McAfee kill the east-tec eraser 2011 main exe. (ETERASER.EXE    dectected as W32/RIMCUD.GEN.AZ

it's clearly a false positive...or what ?

I can't put it in the trusted apps and the restore doesn't work

I can't re-install it.

I can't send the file (too big)

I will contact the east-tec support too and McAfee tech to have precisions.

any idea ?

thanks for your help.

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exbrit
Level 21

Re: east-tec eraser 2011 - false positive since last update or else ?

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Follow the guidelines here:  https://community.mcafee.com/thread/2016

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exbrit
Level 21

Re: east-tec eraser 2011 - false positive since last update or else ?

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Follow the guidelines here:  https://community.mcafee.com/thread/2016

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lafougne
Level 7

Re: east-tec eraser 2011 - false positive since last update or else ?

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thx for your reply.

I have contacted the service.

I know the Artemis troubleshootings, but this one was trojan alert on my 3 differents PC

I will post infos here if I receive something

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exbrit
Level 21

Re: east-tec eraser 2011 - false positive since last update or else ?

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OK good luck.  The procedure is the same whether or not it's an Artemis detection.

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