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can't re-install software without internet access

we were recently hit by the update that subsequently blocked internet access....  we were able to download the installer from the web site, but the installer itself needs access to the internet....  our ISP won't allow that without anti-virus software -- so we're stuck!!!!!

is there a download of a "complete" image -- what you'd find on a CD???

4 Replies
gkc
Level 7
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Message 2 of 5

Re: can't re-install software without internet access

HI Bio,

Did you try to Uninstall the McAfee Program before you go Online?

Kindly Uninstall the McAfee Program from control panel and restart the computer. It will help you to go online.

Then you can download and reinstall the McAfee to your Computer. This will

Please Try and Reply back..

Regards

Gk

Re: can't re-install software without internet access

yes, we did uninstall the program....

the problem is that we now have *no* anti-virus software on our computer....   and our ISP will *NOT* allow us to access the internet without any!!!!

gkc
Level 7
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Message 4 of 5

Re: can't re-install software without internet access

Hi Bob,

May I know your ISP* ?

Did you Try to boot the computer in safemode with networking ?

After uninstalling the McAfee you can go online, What happend to me. Please try again and reply please..

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Reliable Contributor Peacekeeper
Reliable Contributor
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Message 5 of 5

Re: can't re-install software without internet access

Does installing malwarebytes allow you access? During mcafee install you can ask to remove malwarebytes and mcafee will do that for you. Maybe this will trick the isp into allowing access. You can download the setup file to a stick and run it from it.

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