at first i was having problems w/ my real time scanner not staying on. i decided to uninstall my mcafee products (virus scan) and do a clean reinstall, however, i can't get the software to reinstall. i am running windows xp and firefox 3.0.6. i used the add/remove tool to uninstall mcafee virus scan. then i ran the mcpr.exe software removal program. i also ran the McPreInstall.exe program. then i did a file search for any leftover file/folder with the word mcafee and deleted all those. next i downloaded the dmsetup.exe program which seemed to download all appropriate software, but when it went to install, it gave a message that none of the products were installed properly. any help would be appreciated.
There are some other suggestions listed in their to follow. If you still cannot resolve anything after follwing the recommendations in the document then I would sugest you try running this free program http://www.malwarebytes.org/mbam.php after installation of this check for the latest updates and run the program and let it clean everything it finds and reboot the computer.
Then go back and run the MCPR removal tool and reboot, then run the preinstall tool and reboot, and then login to your account and download your software and see if the problem is then resolved.
Let us know how it works for you
i forgot to mention that i also had run a full scan using malwarebytes and avast free antivirus. i then uninstalled these programs and all traces of them before performing the previously mentioned attempts to get rid of all mcafee software and to reload dmsetup.
Could you please provide me with the following details ;
What is the operating system of the computer ?
How is the computer connected to internet ?
Do we have any other security software installed in the machine (or in the past)
how old is the computer ?
McAfee Online Community moderator
thanks in advance for your help!