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poodles5
Level 7

automatic updates not working

For 2 days, auto matic updates not working, time is listed that updates will beginning, I check and they did not install- Used virtual tech- system ok, automatic scanning is working fine. I installed the updates manually-

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3 Replies
k3tg
Level 14

Re: automatic updates not working

Technical Support Chat can remote connect in to your computer provide you give them permission to do so. They should be able to see why you are having this issue and if necessary they can send you a tool and instructions to run the tool to fix the problem. Chat can be accessed under Useful Links at the top of this page.

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poodles5
Level 7

Re: automatic updates not working

Yesterday I noticed that I was updated, today also. You used to send an update message in the old version, I am assuming you do not notify anymore when the automatic update is applied? Every thing seems to be working ok- scans completeing and running when I schedule them.I can check to see if I am up to date thru navigation and going to about-I appreciate your feedback.

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k3tg
Level 14

Re: automatic updates not working

I am glad to help and offer suggestions to help anyone who is having problems as I appreciate everyone who has helped me in the past.When you are satisfied everything is working to your satisfaction, please go back here and mark this question as being answered.

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