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aigle
Level 7

ZeroAccess!cfg ne s'efface pas de la quarantaine

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J'ai été contaminé par le cheval de Troie ZeroAccess!cfg, McAffe l'a mis en quarantaine mais ne s'enlève pas de la quarantaine.

Est-ce qu'il y a un problème avec l'anti-virus? Est-ce que cela sera corriger?

Merci

YV

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1 Solution

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exbrit
Level 21

Re: ZeroAccess!cfg ne s'efface pas de la quarantaine

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Open SecurityCenter

Click Navigation (top right)

Scroll down to Quarantined and Trusted Items

Expand those areas and delete them from there.

If they wont go, or for some reason those areas wont load, which sometimes happens if there are many detections in there, then try the following:

You can physically remove them from within the Windows environment.

First double-click the taskbar icon to open SecurityCenter

Click Navigation (top right)

Click General Settings & Alerts (left)

Click Access Protection to expand that section

Uncheck Access Protection and click Apply

Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.

Open any internal page such as Computer, Control Panel or Documents and go to Tools on the top Menu Bar, then go to Folder Options and click the View tab

Look for the 'Hidden Files and Folders' item, and check the item 'View Hidden Files and Folders' if not already checked and click Apply and OK

Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All

Click Shift and Delete simultaneously and the folder should empty.

Take care to delete only the contents of that folder, not the folder itself.

Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.

Those instructions are for Vista/Windows 7. 

For XP the folder is found at:  C:\Documents & Settings\All Users\Application Data\McAfee\Virusscan

Message was edited by: Ex_Brit on 22/09/12 9:32:15 EDT AM
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7 Replies
spc3rd
Level 10

Re: ZeroAccess!cfg ne s'efface pas de la quarantaine

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Hello Aigle and welcome to the McAfee Community Forums!

     Until some of our more knowledgeable forum members and Moderators can arrive to review your post, I have pasted the translation of your post below for their reference:

I've been infected by the Trojan ZeroAccess! Cfg McAffe was quarantined but not removed from quarantine.

Is there a problem with anti-virus? Is that it will be correct?

thank you

YV

Best regards,

Message was edited by: spc3rd on 9/21/12 2:37:35 PM EDT

Message was edited by: spc3rd on 9/21/12 2:38:08 PM EDT
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aigle
Level 7

Re: ZeroAccess!cfg ne s'efface pas de la quarantaine

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Thank you Pete C.  for transaltion.

YV

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exbrit
Level 21

Re: ZeroAccess!cfg ne s'efface pas de la quarantaine

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Do you mean VirusScan keeps detecting it and quarantining it, or that it is already quarantined and you can't delete it?

McAfee's RootkitRemover is designed to remove this infection.  It is linked in the last link in my signature below.

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Hayton
Level 18

Re: ZeroAccess!cfg ne s'efface pas de la quarantaine

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The question is obvious in the original French : the file is quarantined but not automatically deleted.

The user has a choice whether to delete quarantined files or to send them to McAfee, but the section offering that choice is relegated to the 'Navigation' section in Security Center.

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exbrit
Level 21

Re: ZeroAccess!cfg ne s'efface pas de la quarantaine

Jump to solution

Open SecurityCenter

Click Navigation (top right)

Scroll down to Quarantined and Trusted Items

Expand those areas and delete them from there.

If they wont go, or for some reason those areas wont load, which sometimes happens if there are many detections in there, then try the following:

You can physically remove them from within the Windows environment.

First double-click the taskbar icon to open SecurityCenter

Click Navigation (top right)

Click General Settings & Alerts (left)

Click Access Protection to expand that section

Uncheck Access Protection and click Apply

Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.

Open any internal page such as Computer, Control Panel or Documents and go to Tools on the top Menu Bar, then go to Folder Options and click the View tab

Look for the 'Hidden Files and Folders' item, and check the item 'View Hidden Files and Folders' if not already checked and click Apply and OK

Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All

Click Shift and Delete simultaneously and the folder should empty.

Take care to delete only the contents of that folder, not the folder itself.

Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.

Those instructions are for Vista/Windows 7. 

For XP the folder is found at:  C:\Documents & Settings\All Users\Application Data\McAfee\Virusscan

Message was edited by: Ex_Brit on 22/09/12 9:32:15 EDT AM
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aigle
Level 7

Re: ZeroAccess!cfg ne s'efface pas de la quarantaine

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EX_Brit and Hayton,

Thank you for your help, I do the correction and everything is OK now.

Yv

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exbrit
Level 21

Re: ZeroAccess!cfg ne s'efface pas de la quarantaine

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That's good.   Glad your are OK and sorry our French is so lacking.

Bonne chance.

Message was edited by: Ex_Brit on 22/09/12 10:17:49 EDT AM
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